Privacy Policy limo55 — Personal Data Protection

When you register and use the limo55 platform, we collect several categories of personal information to ensure the services we provide are secure, accurate, and satisfactory. Understanding the types of data we collect is your right as a member.

A. Account Registration Information

• Full name as shown on a valid government-issued identification document.
• A valid and active email address.
• Malaysia mobile phone number.
• Date of birth for age verification purposes.
• The username you chose during registration.

B. Identity Verification Information (KYC)

• A valid copy of your national identity card (MyKad) or passport.
• Proof of current address (utility bill or bank statement).
• Payment method details registered under your name.

C. Platform Usage Information

• Transaction records including deposits, withdrawals, and wagering.
• Game data and account activity history.
• IP address, device type, and web browser information.
• Login history including access times and locations.

Every piece of information we collect is used for a clear and legitimate purpose. limo55 does not use your data for purposes not stated in this Privacy Policy without obtaining your consent first.

For promotional communications, we will only contact you if you have given your consent during registration or through your account preference settings. You may withdraw this consent at any time.

Limo55 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. However, in operating the platform, we may share certain information with the following parties under limited and controlled circumstances:

• Payment service providers: Information required to process your deposit and withdrawal transactions is shared with approved payment providers bound by strict confidentiality agreements.
• Licensed game providers: Minimum game data required to load and run games from our licensed software providers.
• Regulatory authorities: When required by law or court order, we will disclose information to the relevant authorities.
• Identity verification services: Third parties we use to conduct KYC checks and document verification to prevent fraud.
• Technical analytics services: Non-personally identifiable usage data may be shared with analytics tool providers for platform improvement purposes.

All third parties we work with are bound by data protection agreements ensuring they handle your information with the same level of security we apply internally.

Limo55 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, display settings, and login information for a more convenient return experience.
• Analytics Cookies: Collects data on how you use our platform — pages visited, session duration, and navigation patterns — to help us improve our services.
• Performance Cookies: Helps us understand platform performance, detect technical errors, and optimize page load times.

You can manage your cookie settings through your web browser options. Disabling non-essential cookies may affect some platform features, but will not prevent you from accessing core services.

The security of your personal data is limo55's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, leaks, or misuse.

The security measures we employ include:

• Data transmission encryption: All communications between your device and our servers use TLS 1.3 protocol with 256-bit SSL encryption.
• Stored data encryption: Sensitive data stored in our databases is encrypted using the industry-standard AES-256 encryption algorithm.
• Layered access control: Only limo55 staff with specifically granted permissions may access user data, with every access logged and monitored.
• Two-factor authentication (2FA): Available for member accounts as an additional security layer during login.
• Continuous security monitoring: An automated monitoring system operates 24/7 to detect and block suspicious access attempts.
• Regular security audits: Independent audits by third-party security experts are conducted regularly to identify and address any system vulnerabilities.

While we take all reasonable precautions, no security system in the world can guarantee absolute protection. We therefore encourage you to also play your part in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone.

Limo55 does not retain your personal data longer than necessary. Data retention periods are determined based on operational requirements, legal obligations, and applicable regulatory policies.

• Active account information: Retained for the duration your account remains active and for the required period following account closure.
• Financial transaction records: Retained for a minimum of 5 years from the transaction date to comply with financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for the period required by the relevant regulatory body, typically no less than 5 years after the business relationship ends.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period as it contains no personally identifiable information.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures.

As a limo55 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the limo55 customer support team via live chat or our official email. We will process your request within 30 business days from the date we receive a complete request.

The limo55 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from underage individuals.

Our registration system includes an age verification mechanism requiring users to confirm they are 18 years of age or older. For accounts requiring KYC verification, identity documents will serve as additional proof of the applicant's age.

The limo55 platform may contain links to third-party websites or services such as game providers and payment processors. This Privacy Policy applies only to the limo55 platform and does not cover the privacy practices of any such third parties.

We encourage you to read the privacy policy of each third-party service you use separately. limo55 is not responsible for the data collection or management practices of third parties that are outside our control.

Limo55 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service expansions. Any amendments will take effect as soon as they are published on our official website.

For significant amendments that directly affect your rights, we will notify you in advance via your registered email or through an in-platform notification at least 14 days before the changes take effect.

The latest update date is always displayed at the top of this document. Continued use of the limo55 platform after the update date constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

If you have any enquiries, concerns, or wish to exercise your rights in relation to this Privacy Policy, our team is ready to assist you. We are committed to providing clear and accurate responses within the stipulated timeframe.

• Email: [email protected]
• Live Chat: Available 24/7 via the live chat button on the platform
• Response Time: Within 3 business days for written enquiries